Terms of Service
Please read these Terms before submitting confidential case information or purchasing a Markframe service.
1. Agreement and eligibility
These Terms govern access to Markframe’s websites, searches, reports, filing-preparation tools, portals, organization workspaces, monitoring and administrative services. By creating a case, purchasing a service, creating an account or accepting an organization invitation, you agree to these Terms. You must have legal capacity to contract and authority to provide information and instructions for the proposed applicant or organization.
2. Technology service—not legal representation
Markframe provides information technology, search organization, application-preparation tools and administrative filing support. Markframe is not a law firm or trademark agent, does not represent you before CIPO unless a separately identified authorized professional is engaged, and does not provide legal advice, a legal clearance opinion or a guarantee that a mark may be used, filed, accepted or registered. Search scores show relative signals, not legal conclusions.
3. Services
A Quick Trademark Check covers one submitted candidate and provides an informational report without general portal access. Complete Trademark Filing provides preliminary screening for up to ten candidates, one selected comprehensive workflow, goods/services and class preparation, application drafting, customer authorization, administrative submission support, a digital case file and first-year monitoring as described at purchase. Enterprise scope, volume, support and billing are governed by an order form where applicable.
4. Your information and instructions
You must provide complete, current and accurate information, including the exact proposed owner, trademark, goods/services and correspondence details. You control the final selection and must review the complete application preview. Markframe will not treat a draft, checkbox left unconfirmed or payment redirect as authority to file. Authorization applies only to the exact version and checksum displayed; a material change requires renewed authorization.
5. Searches and official data
Searches depend on available official and licensed data, its publication date, parsed fields and configured matching methods. Records can be delayed, corrected, incomplete or expressed in ways an automated search does not identify. A result set is reproducible against the stated data and algorithm version but is not exhaustive and does not establish availability, registrability, non-infringement or priority.
6. Fees, taxes and payment
Prices are in Canadian dollars unless stated otherwise. Markframe service fees, applicable taxes and official government fees are recorded separately. Government fees are pass-through amounts and may change. The Quick Check service fee applies once toward Complete Filing for the same eligible case when upgraded within 30 days. Payment is confirmed only by a verified provider event, not by returning to the website. You authorize the payment provider to process the selected charge.
7. Refunds and failed transactions
If Markframe has not begun paid work, you may request cancellation. Once a report has been generated, substantial preparation has begun, an application has been authorized or an official fee has been submitted, some or all amounts may be non-refundable to the extent permitted by law. Official fees already paid to an authority are subject to that authority’s rules. Duplicate, failed or ambiguous payments will be investigated. Nothing in these Terms removes mandatory consumer rights.
8. Filing and government decisions
Submission occurs only after required information, authorization and fees are complete. Until an official integration is confirmed, trained personnel may submit through the authorized official channel and record the receipt and application number. CIPO controls filing acceptance, examination, correspondence, advertisement, opposition and registration. You remain responsible for reviewing official communications and meeting deadlines shown to you.
9. Monitoring
Monitoring organizes published status changes and potentially similar new or updated records. Alerts may be delayed, incomplete, duplicated or noisy and are not a substitute for professional watch services or legal advice. Unless a purchase states otherwise, included monitoring ends after the first year. You are responsible for acting on any deadline or concern.
10. Accounts and organization workspaces
Keep credentials and authenticator devices secure and promptly report suspected compromise. Organization administrators control invitations and roles and are responsible for granting appropriate access. Members may see information available to their assigned workspace and role. You may not share case links, accounts or API credentials with unauthorized persons or use another person’s identity.
11. Acceptable use
You may not violate law or third-party rights; submit information without authority; probe, disrupt or bypass security; scrape or bulk extract the service except through an authorized interface; reverse engineer protected components; upload malicious code; impersonate another person; overload the service; use results to harass public-record subjects; or use Markframe to make misleading claims of CIPO endorsement or guaranteed trademark rights.
12. Customer content and licence
You retain rights in content you submit. You grant Markframe a limited licence to host, copy, transform and disclose that content only as reasonably necessary to provide, secure and improve the contracted service, follow your authorized instructions, and comply with law. You represent that you have the necessary rights and authority. Markframe does not acquire ownership of your proposed trademark.
13. Markframe materials and official content
The Markframe software, branding, interface, reports and original explanatory material are protected by applicable intellectual-property law. Official information remains attributable to its source and may be subject to the Open Government Licence—Canada or other stated terms. CIPO does not endorse Markframe.
14. Third-party services
Payment processors, official registries, cloud infrastructure, email delivery and other third-party services have separate terms and availability. Markframe is not responsible for their independent decisions or systems, but remains responsible for selecting and managing processors as required by applicable privacy law.
15. Suspension and termination
Markframe may restrict access to protect users or systems, investigate suspected misuse, comply with law, address non-payment or enforce these Terms. You may stop using the service and request account closure. Termination does not erase payment, authorization, filing, audit or legal records that must reasonably be retained.
16. Disclaimers
To the extent permitted by law, the service is provided on an “as available” basis. Markframe does not warrant uninterrupted operation, a complete search, a particular official outcome or that every potentially relevant record or deadline will be detected. Statutory warranties that cannot lawfully be excluded remain in effect.
17. Limitation of liability
To the extent permitted by law, Markframe is not liable for indirect, incidental, special, consequential or punitive damages, lost profits, lost opportunity, brand-development costs or a government or third-party decision. Any aggregate contractual liability will not exceed the service fees you paid Markframe for the affected case during the preceding 12 months. These limits do not apply where prohibited or to liability that cannot lawfully be limited.
18. Indemnity
To the extent permitted by law, you will indemnify Markframe against third-party claims arising from content or instructions you lacked authority to provide, your unlawful use, or your material breach of these Terms. Markframe will provide reasonable notice and allow participation in the defence; this clause does not require indemnity for Markframe’s own unlawful conduct.
19. Governing law and disputes
These Terms are governed by applicable Canadian law, without limiting mandatory rights under your jurisdiction’s consumer law. Before filing a claim, each party will attempt in good faith to resolve the concern through direct written notice. The final production Terms will identify the contracting entity’s province and the courts having non-exclusive jurisdiction.
20. General
If a provision is unenforceable, the remainder continues. Failure to enforce a provision is not a waiver. You may not assign these Terms without consent; Markframe may assign them as part of a business reorganization or sale subject to applicable law. An enterprise order form controls over conflicting general Terms for that order. These Terms, the Privacy Policy and any order form constitute the applicable agreement.
21. Contact and changes
Questions and formal notices may be sent to agent@markframe.app or by telephone at +1 (647) 208-0196. Markframe may update these Terms prospectively. Material changes will be identified to affected account holders, and fresh agreement will be requested where required.